Internet Heroes

We at Internet Heroes, have a firm commitment to safeguarding the privacy of our customers. This page will inform you about our information gathering and dissemination practices for Internet Heroes and all of our services and Other sites maintained by Internet Heroes on behalf of third party partners are governed by a separate privacy statement. If you have questions or concerns regarding this statement, you should contact privacyconcerns@internetheroes.com

In General

Your computer information, data backup and computer

Internet Heroes is committed to providing you with a safe service to help service, repair and optimise your pc and other technology . See Terms of Service section 26 for further details.

Your Personal Information

Internet Heroes only uses your personal information to conduct business with you. Your personally identifiable information will not be rented, sold or shared with any third party, except as described in this Privacy Statement or as otherwise agreed by you. Internet Heroes may disclose information it has collected from any member of the Service and/or content any member has made available on the Service when it believes in good faith that the law or legal process requires it, or when it is necessary to do so to protect the rights or property of Internet Heroes or others.

We may change this Privacy Policy without notice from time to time. Please visit this page for updates and changes. Regardless of later changes or updates, Internet Heroes will not use your information in a new way without first providing you with an opportunity to opt-out. Also, if you have not already done so, please click here to review the Terms of Service that govern your use of the Service. Our privacy policy is considered part of the Terms of Service.

Information we collect and how we use it

Information You Explicitly Provide

In order to establish your account or to place any orders for prints or other products provided through the Service, you will be asked to provide certain personally identifiable information to us, such as your name, mailing and email address, phone number, mobile phone number, carrier name, and a credit card number and expiration date. We will use that information to send you our mailers (if requested) and to process and communicate with you concerning any order you may submit, and to enable services for your mobile device. We may also ask you for similar information, and information about your photography equipment and practices, if you choose to request a newsletter, enter a contest, fill out a customer survey or participate in a program. We may use this information to make improvements to our service or customize your service experience. In addition, we will share this information with our parent company, netlink blue l.l.c., who will use your information in accordance with its privacy statement located at www.InternetHeroes.com. In any event, we will not share your personally identifiable information with Internet Heroes or any other third parties without giving you the opportunity to opt-out, except as expressly described in the "Third Party Service Providers" section of this Privacy Statement.

We use aggregate non-personal information (i.e. information that does not include personally identifiable data) for statistical analysis of user behaviour, product development, content improvement and marketing, promotional and advertising purposes. We may also make that aggregate non-personal information available to select third party partners.

Information We Automatically Collect

Cookies and Invisible Gifs (also known as "Clear Gifs," "Web Bugs" and "Tracker Gifs") Generally speaking, we use cookies and invisible gifs to track users of the Service (including our newsletter service) and Internet Heroes’ Web site, including photo albums and the shopping areas. For example, when you visit our site, we assign you a unique User ID and store it on your computer in the form of a cookie (unless your browser's cookie support has been disabled). Through the use of cookies, User IDs, and invisible gifs, we are able to optimize the performance and functionality of our site, and to personalize our site for you and present you with content and offers specific to your interests.

Disabling Cookies

If you are uncomfortable with the idea of your information being stored in cookies, we recommend disabling cookie support in your browser, though please understand this will limit the performance and functionality of Internet Heroes’ Web site. Your browser documentation will provide specific procedures for disabling cookie support. If you would like to opt-out from the newsletter mailing list, please see the instructions under the Choice/Opt-Out section below.

IP Address

We analyze IP addresses in the aggregate for system administration purposes and to gather broad demographic information. We do not link IP addresses to your computer's User ID, with the following exception: when you place an order using our online checkout process we record your computer's IP address with your order to help us identify fraudulent credit card use. We may share this information with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities if we determine, or are notified, that the use of the credit card was fraudulent.

Affiliate Site ID

If you entered Internet Heroes’ Web site by clicking a link or promotion on another Web site (including a Internet Heroes co-branded portion of another Web site), or if you used a site that provides universal registration services to sign up for our site, we will store the ID of that affiliate site in our database along with your computer's User ID. We do this to ensure that the affiliate site receives proper credit for any subsequent order you might place. We may also use this information in conjunction with your activities on our site to help us identify what offers and services may be of interest to you.

Information sharing

Internet Heroes

If, when you register for the Service, you agree to let our Internet Heroes, send promotional information to you, we will share your name, email address, and photo-related activities with Internet Heroes, may use this information to send you promotions and other information regarding its products and services. Internet Heroes will treat your personally identifiable information in accordance with its privacy statement. To prevent Internet Heroes from sending you promotional communications, please refer to the below section Choices/Opt-Out.

Third Party Service Providers

We may share your personally identifiable information with those companies that assist us in providing the Service to you. Following are some examples of our use of third party service providers: We may share your credit card information with a financial institution to effect your purchase of our products using your credit card. We may share personally identifiable information (not including credit card information) with third parties that assist us with the administration of our newsletters or contests or that help us understand what our customers want and need from our service, including analysis of the results of particular surveys we may perform. We also engage third parties to assist us by tracking the number of visitors to our Web site, including visitors that have "clicked-through" from specified promotions on third party Web sites and those visitors' activities on the site. We may also choose to offer certain third party products, such as Custom Printed Cards, through the Service and may disclose certain portions of your personally identifiable information (not including credit card information) to allow those product producers to fulfill your product order.

Other Sites that Offer Services

Internet Heroes has various partners that allow us to offer our services through the partner's own Web site, or a co-branded Web site (each, a "Co-Branded Site"). To the extent you take advantage of our services through any Co-Branded Site, Internet Heroes’ use of your information will be governed by the specific Privacy Policy provided on that Co-Branded Site. Please be sure to review the applicable policy if you use our services through a Co-Branded Site.

Opting-Out, Updates and Security

Choice/Opt-Out

The Service provides you with the opportunity to opt-out of receiving newsletters and other promotional communications from Internet Heroes. To discontinue your receipt of such newsletters and communications, you can do so in the "My Account" section of our Web site or you can send an email with your request to service@internetheroes.com. Internet Heroes will continue to send you non-promotional, service emails concerning your account. If you wish to opt-out from receiving promotional communications from Internet Heroes, please review Internet Heroes’ privacy policy at www.Internet Heroes.com for instructions and further information.

Correct/Update

If you want to review or change any information you previously provided to us, please go to the "My Account" section of the site or you can send an email with your request to service@internetheroes.com.

De-Activating Your Internet Heroes Account

If you want to de-activate your account with Internet Heroes, please send an email to service@internetheroes.com with your request. Please note any service to Internet Heroes will be billed/refunded as agreed when you signed up; we do not offer refunds for the Internet Heroes Mobile Service. Please be sure to include the email address of the account you wish to de-activate. Your account will be de-activated and you will no longer receive communications from us; however, we will keep your account information in our database for record-keeping purposes only.

Security

The Service has security measures in place to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Except as otherwise stated in this Privacy Statement, access to that data is limited to authorized Internet Heroes staff members and is further restricted by password protection mechanisms. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. We will not store your credit card information in our database unless you explicitly instruct us to do so.

Other sites; Contact Information

Links to Other Sites

This site may contain links to other sites. Internet Heroes is not responsible for the privacy practices or the content of such other Web sites.

Contact information on privacy

If you have any questions about this privacy statement, the practices of the Service, or your dealings with us, you can email your questions to privacyconcerns@internetheroes.com.

Privacy glossary

Here are definitions for commonly used privacy and related Internet terms.

Aggregate information Information that may be collected by a Web site but is not "personally identifiable" to you (see definition below). Aggregate information includes demographic data, domain names, and Web site traffic. As long as none of these fields is linked to a user's personal information, the data is considered aggregate.

Browser Also called a Web browser. Software that enables you to search and or navigate through Web sites or "browse" parts of the Internet, especially the World Wide Web. Examples: Netscape Navigator and Microsoft Internet Explorer.

Cookie A block of text placed in a file on your computer's hard drive by a Web site you've visited. A cookie is used to identify your computer the next time you access the site. Cookies cannot identify an individual user specifically unless the cookie data is attached to personally identifiable information collected some other way, such as via an online registration form.

Domain name The company, individual, or organization "name" you use to access a Web site, e.g. www.internetheroes.com

E-mail See electronic mail.

E-mail address The computer version of a postal address. Like a postal address, it contains information about who the e-mail recipient is and where he or she resides on the Internet.

Electronic mail Commonly referred to as email, this form of communication enables you to send messages and files from your computer through the Internet to one or more email addresses.

Encryption Data that is scrambled into a private code for secure transmission.

Internet A worldwide system of interconnected computer networks, whose use is not controlled by any government agency or central authority.

Invisible Gif An invisible gif is a simple signal sent from certain emails or Web pages to the sponsor of the emails or Web pages, allowing the sponsor to keep track of the number of users who access the emails and Web pages.

Opt-in An option giving you the ability to agree to the collection and dissemination of your personally identifiable information. A site that provides this option is stating that it will not gather or track personally identifiable information about you unless you knowingly provide such information and consent to such activities.

Opt-out An option giving you the choice to prevent personally identifiable information from being used by a particular Web site or shared with third parties.

Password A private, unique series of letters and/or numbers that you create and must use to gain access to a Web site or the Internet, specific data available online, or to make modifications to restricted-access software (e.g. parental control software).

Personally identifiable information Information that can be traced back to an individual user, e.g. your name, postal address, or e-mail address. Personal user preferences tracked by a Web site via a "cookie" (see definition above) is also considered personally identifiable when linked to other personally identifiable information provided by you online.

Privacy statement A page on a Web site that lays out the site's privacy policy, i.e. what personal information is collected by the site, how it will be used, whom it will be shared with, and whether you have the option to exercise control over how your information will be used.

Web browser See browser.

Web site A collection of "pages" or files on the World Wide Web that are linked together and maintained by a company, organization, or individual. Anyone with a Web site may be considered a content provider or a publisher.

World Wide Web A part of the Internet that links text, sound, and images in the form of Web pages and sites.

Return Policy You may return any product to the Internet Heroes for any reason within 7 days of receipt. In some cases, we may refund or credit your original shipping cost. Please follow the instructions below to complete a return.

Instructions for Returning Damaged Orders If your order arrived damaged, please visit our online customer service form or call the toll-free number listed in your order confirmation email. We'll let you know whether you need to return the item to us. If you do need to make a return, go to your Order History and click the "Return Order" link under the order you need to return. Complete the personalized Return Form and return your order within 30 days of receipt, in the original packaging (if possible). Please include the Order Summary found in your original packaging, and use the postage-paid Merchandise Return Label included with the Return Form.

Instructions for Returning an Order for Any Other Reason If you're not happy with your order, go to your Order History and click the "Return Order" link under the order you need to return. Complete the personalized Return Form and return your order within 30 days of receipt, in the original packaging (if possible). Please include the Order Summary found in your original packaging, and use the postage-paid Merchandise Return Label included with the Return Form.

Returning an order picked up at a retail location Orders picked up at a retail location can be returned to the INTERNET HEROES office. Go to your Order History and click the "Return Order" link under the order you need to return. Complete the personalized Return Form and return your order within 7 days of receipt, in the original packaging (if possible). Please include the Order Summary found in your original packaging, and use the postage-paid Merchandise Return Label included with the Return Form. If you request a replacement item, it will be sent to the original retail location for pick up.

To return a purchase made from one of our international sites, please refer to the site of purchase for instructions.

Copyright Policy

Ownership All copyright in the material contained on this website (the "Site Material") is owned by Internet Heroes, and its licensees, unless stated otherwise. All rights reserved. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:

License to copy for personal use: You may for your personal use save to your individual storage medium copies of the Site Material as necessary and incidental to your acts of viewing it, and you may print for your personal use of so much of the Site Material as is reasonable for private purposes provided that all proprietary notices are retained.

License to recopy for limited purpose: You may recopy the Site Material to individual third parties for their personal information only if: (a) you acknowledge this Site as the source of the material and you must include such acknowledgement in the copy of the Site Material; and (b) you inform the third party that these conditions apply to him or her and that he/she must comply with them. This license to recopy does not permit incorporation of the Site Material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the Site may be distributed or copied for any commercial purpose.

No part of this Site may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system.

Internet Heroes reserves the right to withdraw or modify the licenses set out above at any time.

IMPORTANT: the licenses set out above do not apply to any photographic material. Such material has been provided by third parties. For permitted use of third party content you must apply to the relevant content owner.

NOTICE OF COPYRIGHT INFRINGEMENT

If you believe in good faith that your copyrighted work has been reproduced on or linked from the Site without authorization in a way that constitutes copyright infringement, please provide our designated copyright agent with the following information:

(a) identification of the copyrighted work claimed to have been infringed;
(b) identification of the allegedly infringing material on the Site that is requested to be removed;
(c) your name, address and daytime telephone number, and an e-mail address if available, so that we may contact you if necessary;
(d) a statement that you have a good-faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
(e) a statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and
(f) an electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

The notice of infringement on the Site may be sent to info@netlinkblue.com